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Holiday Inn Express hotels look for people who are genuine, friendly, thoughtful and resourceful. People who care enough to go the extra mile to give our guests a great experience.
Job description includes:
- Check in/out guests
- Keep front desk area clean and free of clutter
- Maintain the highest level of guest services
- Communicate with Manager any guest issues or complaints
- After check out, check rooms that haven't came down to check out.
- Print registration cards for arriving guests and pre assign rooms and key cards.
- Constantly solicit our IHG Rewards Club Program.
- Make sure all guest amenities are fully stocked at all times.
- Check arriving rooms for the day to make sure A/Cs are turned on and the rooms are clean for incoming guests.
- Communicate with front desk agent that relieves you any issues that need to be addressed.
- Assist Guests with any information they require.
- Make reservations and find things to do for all guests.
- Keep lobby area free of clutter
- Coffee, tea and water is available 24 hours a day so must make sure these items are fully stocked.
- Same as front desk
- Close and verify all transactions for the days business
- Print reports and submit to manager for next day review
- Express Check - Outs (Print Simulated ZERO balance receipts and place under departing guests doors)
- Get Breakfast room ready for arrival of Breakfast host. (Prepare first round of breakfast and set - up breakfast room)
Essential Skills
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
Specific Skills
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Customer service oriented
Business Equipment and Computer Applications
- Basic computer skills (will train)
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