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Less than full-time: 7 hours per day, two days per week (Wednesday & Thursday)
As a member of the Case Management team, the major responsibility for this position is to make decisions which are secondary to and supportive of the planning and decision making performed by the case managers, the primary decision makers.
The role includes responding verbally and/ in writing to inquiries from clients, employers and their representatives; completing recovery and return to work plans on initial referrals; preparing summaries of claims paid; requesting information from treating practitioners, treatment facilities, injured workers and employers; arranging referrals and appointments. The Case Management Support provides information to clients; makes suggestions on functional recovery and return to work plans and implements actions based on team decisions; updates demographic information and time loss information on the computer system. The majority of work performed by this position is on the phone and the computer.
Qualifications include a degree or two-year diploma in business administration, health care, education, social sciences or disability management plus a minimum of one year experience providing direct client service and applying acts/regulations or policies in making decisions. Demonstrated computer skills, excellent written and oral communication skills, and knowledge of the return to work process are also key requirements for this position.