Job Order Detail

Description

Responsibilities:
To be key contact person for the customers account in relation to all matters such as our products, parts and parts planning, availability issues, invoicing, meetings and contract matters.
To maintain a trusting business relationship and to provide key liaison role between the customer and Joy Global.
Offer technical assistance and deliver the customers requirement of technical assistance to appropriate supervisors at Joy Global in an effort to accommodate the customers needs.
Negotiate and administer contracts with the customer.
Work with the customers Contract Manager to clarify contractual interpretations and obligations and to resolve any contractual differences.
Work with CSR and the customers maintenance planners to manage parts planning function for the customer. To ensure parts are available and delivered on time for the customer as required for planned and unplanned outages.
Attend and participate in the customers reconciliations of parts usage, invoicing, warranty issues and availabilities.
Continuous improvements by monitoring the KPIs and developing a process to show improvements.
Provide quotations for products, contract or parts supply when required.
Negotiate new machines.
Review and propose Contract Change Orders where necessary.
Work with internal LCM Accounting Manager.

Skills and Qualifications:

Electrical or Mechanical degree or significant experience in heavy equipment maintenance.
Experience with underground mining equipment sales would be an asset
Excellent communication skills (both written and verbal)
Willing and able to travel to remote mine locations.
Highly self-motivated, passionate about our products & services
Strong Organizational and time management skills
The ability to easily adapt to changing work environments.