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We are recruiting for a customer service focused individual for a Customer Service Representative opportunity in our Saskatoon location. The successful candidate will be responsible for providing superior customer service as it pertains to CPAP therapy and the related sleep therapy attachments. Mon - Fri, 40 hours/week.
Responsibilities:
Provides friendly and helpful service to patients on the phones and in person
Documents client care services by charting client records and making reports to physicians
Accurately and efficiently completes various administrative tasks including data entry and billing
Sales of CPAP supplies to walk-in and call-in clients
Books appointments for the branch and follows up with patients for repeat business
Informs clients of the requirements to meet funding program criteria and facilitates payment
Assists healthcare professionals with the completion of necessary forms
Contributes to the growth of Prairie Oxygen by providing information and giving demonstrations to prospective clients
Requirements:
1 2 years of experience in a reception/customer service role
Superior customer service skills and comfortable with sales
Ability to solve practical problems and respond to common inquiries or complaints from customers
Excellent interpersonal, organizational, verbal and written communication skills
Action oriented, team player with an ability to work independently with minimal supervision
Strong data entry skills and computer proficiency with Microsoft Office applications is required
Ability to prioritize, multi-task and manage a fast-paced environment
Good knowledge of Obstructive Sleep Apnea and CPAP therapy is an asset; familiarity with medical terminology is an asset
College diploma or certificate is preferred
We participate in equal opportunity employment.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
- Receive and log complaints
Work Setting
- Business services
- Health services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
Security and Safety
- Basic security clearance
- Credit check
Business Equipment and Computer Applications
- Windows
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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