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Responsibilities Include:
* Receive and process resident service request
orders including activation's, deactivation's,
transfers and auxiliary services via telephone,
online and email.
* Troubleshooting and scheduling for technical
service issues.
* Three way conference calling
* Liaison between cable company and residents for resetting/authorizing of digital equipment
* Excellent customer service skills verbal and
written with the ability to deal effectively with others.
* Data entry
* Provide assistance in setting up new homes,
resident information, audits, and penetration
reporting of existing homes
* General administrative duties including
printing, sorting, returned mail, filing and
photocopying duties to support SCHD
* Other duties that may be required by the
Supervisor or Operations Manager
Abilities:
* Strong attention to detail and accuracy
* Ability to prioritize, organizational skills and problem solving is required
* Ability to Multitask and work in a fast paced
environment
* Exceptional computer skills, including Microsoft
Office software applications
* Basic accounting knowledge
* French is an asset but not required
Non traditional business hours, Monday to Friday 7.5 hour days extended to 7:00 pm (example 10:30 am to 7:00 pm)
Hours will be determined and adjusted with
assessed customer requirements.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Provide information to staff and the general public
- File documents
- Prepare reports
Work Setting
- Private sector
- Corporation
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Keyboarding (Words Per Minute)
- 61 - 80 wpm
- 0 - 40 wpm
- 41 - 60 wpm
Business Equipment and Computer Applications
- Windows
- MS Access
- MS Excel
- MS PowerPoint
- MS Word
- Electronic Mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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