This job is no longer taking applications and is displayed only for reference.
To view current postings please conduct a new search.
Thank you.
BEA Transit Solutions, a leader in the Automatic Fare Collection systems, is looking for full time Technical Support Specialist, to be based in our Saskatoon office, to provide ongoing support and help solve and troubleshoot technical problems with the equipment and systems of our client's Automatic Fare Collection system.
Responsibilities:
- Supervise administrative and technically our Saskatoon office.
- Provide ongoing technical and operational support and help solve problems related to our client's Automatic Fare Collection system.
- Troubleshoot problems with the client's equipment.
- Serve as the liaison between the client and the company.
- Provide training to our customer's staff in the operation and maintenance of the system.
- Assess clients' needs and resources, and provide input into product design to our engineering department.
- Oversee the expansion of the clients' systems.
- Compile usable and accurate documentation.
- Accurately prepare and maintain appropriate service records.
Requirements:
- Experienced technical individual with a strong hands-on attitude to supervise the field company's office
- Post-Secondary degree in a technical field, or equivalent combination of experience and education
- Project Management experience.
- Office administration experience.
- Deep working knowledge of Microsoft SQL.
- Working knowledge of electronics.
- At least 3 years of related experience in the deployment and operation of Automatic Fare Collection systems.
- At least 3 years of related experience in the support and troubleshoot of Automatic Fare Collection equipment and systems.
- Must be a strong leader, with a sense of lead by example.
- Some travel through Canada, primarily through Saskatchewan, and occasionally to the USA and Mexico.
- Able to work at odd hours and during weekends.
- Reports directly to the Engineering and Operations Manager.
- Fluent in Spanish an asset.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Transportation/Travel Information
- Vehicle supplied by employer
- Willing to travel
- Willing to travel cross-border
- Willing to travel overnight
- Valid driver's licence
- Travel expenses paid by employer
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Resolve product and service related problems
- Consult with clients after sale to provide ongoing support
- Assess client's needs and resources and recommend the appropriate goods or services
- Provide input into product design where goods or services must be tailored to suit client's needs
- Train customers' staff in the operation and maintenance of equipment
- Troubleshoot technical problems related to equipment
Ability to Supervise
- 3 - 4 people
Work Location Information
- On-site customer service
- Work from home
- Various locations
Work Conditions and Physical Capabilities
- Attention to detail
- Hand-eye co-ordination
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Products/Services
- Electrical and electronic equipment
- Consulting services
- Computer software
- Computer hardware
Customers/clients
- Domestic governments
- Commercial establishments
|
© 2024 SaskJobs. All rights reserved. Privacy Statement | Disclaimer | Copyright | Contact Us | Mobile Site | Site Map |
Email a Friend
Print This Job%20Technical Support Specialist)
