Job Order Detail

Description

RESPONSIBILITIES MAY INCLUDE:
        Support IRD systems and software products for commercial vehicle screening systems and traffic data collection systems
    Troubleshooting hardware and software issues with remote systems via network or modem communications
    Utilize diagnostic software tools to capture and analyze operational data from sensors and systems installed worldwide
    Initiate higher level support requests
    Initiate quotations for equipment repair
    Initiate site visits by field representatives if required
    Following up with customers on service related concerns to ensure customer satisfaction
    Continually learn and receive training on new IRD products, systems and system components in order to provide customer support while keeping technical skills up to date
    Participate in providing training for other staff within IRD
    Provide customer feedback to other departments on improvement opportunities for products and systems
    Implement minor changes to configuration and software of deployed equipment to improve operation
    Assist with expediting equipment repairs for components returned for service
    Assist with field and bench testing of products and systems
    Utilize IRD processes and tools to track and expedite customer service issues
    Occasionally, as needed, travel to IRD customer sites to assist with installation, calibration, acceptance testing or training

For a full job description, please go to our website www.irdinc.com.