Job Order Detail

Description

QuickLinkt Solutions, one of Saskatchewans fastest growing tech companies, is seeking a highly-motivated Account Manager/Client Support representative to join our Saskatoon office.

Your duties will include (but are not limited to):
- Working directly with our sales team to transition prospects from initial sign-up through product roll out
- Performing product training calls and online presentations
- Building relationships with existing clients - working to increase user engagement and upsell clients on new offerings  
- Offering ongoing product support via email, phone & our online support system
- Updating our help desk with product training materials
- Troubleshooting product issues, and relaying problems to our development team when appropriate
- Acting as a personable, friendly and engaging initial point of contact for our clients

An ideal candidate will:
- Have a passion for customer service - always offering the highest level of support
- Be highly organized with great attention to detail, able to juggle multiple projects and tasks simultaneously
- Possess excellent written and verbal communication skills
- Take ownership of accounts, adopting a proactive approach to solving customer problems
- Have above average computer skills
- Enjoy working in a fast-paced team environment
- Be experienced using CRM software and/or customer support software, such as Zoho, Salesforce or Zendesk
- Be able to perform online presentations, using systems such as GoToMeeting, Join.me or other online presentation software
- 2 years of client support experience, ideally in the tech or real estate industries
- Some post-secondary education

The most important characteristic of any successful candidate will be a willingness & passion for delivering the highest level of customer support.

We offer employees:
- A fast paced & challenging working environment
- Competitive salaries, with benefits after 3 months