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Provide each guest with exceptional treatment/experience and high quality or service by greeting, welcoming, and directing clients and customers appropriately; check in clients, booking reservations, prepare proper forms; and maintain telecommunications system. Great benefits for full time/long term employees. Career advancement opportunities are available for this position. (Must be 19)
Job Duties:
Provide exceptional customer service Answering calls: referring inquiries and booking reservations
Maintain a working knowledge of all spa services, answer questions about the spa and its amenities Welcomes clients by greeting them orienting them to the spa Offer guests beverage or light snack upon arrival, occasionally need to serve alcoholic beverages
Preparing proper forms , Data entry and filing
Maintains safe and clean reception area by complying with procedures, rules, and regulations
Various administrative duties, assisting spa therapists and management regularily
Skills/Qualifications: High School Diploma or GED equivalent, telephone skills and exceptional verbal communication, Microsoft Office skills- knowledge of spreadsheet and word processing applications, reception area experience as well as familiarity with spa-booking software are an asset, must possess exceptional guest relations and communication skills.
Schedule:
Monday 9:45 - 6:15
Friday 6:16 - 9:15
Only every second Saturday/Sunday:
Saturday 8:45 - 6:30
Sunday 10:45 - 5:15
Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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