Job Order Detail

Description

This part-time position reports to the Member Services Director and is responsible for welcoming all customers into the YMCA.
  Responsibilities:
Greet each member, participant, potential member, volunteer and staff with a smile, using their name when possible                                                                      
Provide assistance and information to each member, participant, potential member, volunteer and staff.
Promote membership sales and service in a positive and professional manner:
Before each shift review the communication log to update yourself on current programs,   services, special events, memos, etc.
Provide sales, tours and invite prospective members to join
Provide program and membership information
Strive to stay informed and up to date on all YMCA programs and services being offered
Develop positive relationships with participants, peers, volunteers and parents
Solve member concerns in a customer oriented manner
Serve each member, participant, potential member, volunteer and staff quick, friendly service when they are visiting the YMCA in person or when they call
Maintain confidentiality in all matters related to internal human resource issues and membership
Support and work as part of a team to ensure excellent service to both customers and fellow employees
Respond to all concerns in a positive and supportive manner
Maintain a neat, clean, safe and organized area
Be responsible for the security of cash and to balance receipts and floats
Be in proper uniform when on duty
Inform your supervisor of absences 24 hours in advance if possible
Fold towels, fill bottles, and complete facility& locker room walk-throughs
Reliable: On time for all shifts and ready to work when called upon possible varying shifts: Mon-Fri 2:30pm to 10:30pm and 5:00pm to 10:30pm Saturdays 7:45 am to 1:30pm and 1:30pm to 7:30 pm.  Sundays 8:45am to 1:30pm and 1:30pm to 7:30pm. Stat holidays 11:45 - 4:30