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Front desk clerk needed for night shift.
Successful applicant will be skilled in the areas of customer service, handling cash, debit and credit card transactions, as well as telephone reception. Computer skills are preferred. Ideally candidate will be bondable. Duties include answering phones, check ins, check outs, reservations and handling cash.
Essential Skills
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
Work Setting
- Motel
- Hotel
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Basic computer skills (will train)