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The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing outgoing merchandise. Provides exemplary service to all customers.
Critical Functions
Merchandise and Visual Presentation
Places goods on sales floor in accordance with visual merchandising directives.
Dresses window mannequins adhering to visual standards.
Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags respecting SOP guidelines.
Assists management by placing all floor fixtures, bustforms and mannequins.
Completes markdowns and prepares outgoing merchandise.
Assists management by installing marketing signage throughout store.
Customer Service
Provides exemplary customer service at cash desk.
Captures all relevant customer information including the emails and enters it into the Customer Relations Management system.
Promotes effectively any loyalty program to all customers.
Handles customer issues, returns, special orders, exchanges or comments in a professional and positive manner.
Helps customers returning items find suitable alternatives, considering their unique needs.
P.O.S. System
Controls all cash handling and adheres to LP policies and procedures.
Completes administrative functions as directed. Promotes the website.
Requirements
Experience in a retail environment preferred
Strong visual merchandising intuition
Sense of urgency
Basic computer skills
Excellent communication and interpersonal skills
Conducts oneself in a professional manner.
Open to feedback and implements change in a timely manner.
Demonstrates initiative on an ongoing basis.
Attention to detail
Passion to keep learning, growing and adapting
English and/or French as required
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Job task planning and organizing
- Continuous learning
Specific Skills
- Access and process information
- Sell merchandise
- Arrange for refunds and credits
Work Setting
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
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