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Job Description / Position Purpose:
Sales Specialists provide the highest level of customer service support to customers where substantial product knowledge and advanced selling skills are critical to success. Sales Specialists assist customers, assess customer needs and guide customer decisions. Associates in this position know how to greet, qualify, recommend and close a sale with every customer in their department, and know how to handle basics in adjacent departments. Sales Specialists maintain the in-stock condition of assigned areas, and ensure that it is clean and safe. Sales Specialists work in cooperation with their Department Supervisor and other associates in their department as well as other sales departments.
Major Tasks & Responsibilities:
Provide fast, friendly service
Actively seek out customers
Ask open ended questions about customer's projects in order to determine their needs and level of expertise
When necessary, handle several customers at once
Is knowledgeable about products and services offered by The Home Depot
Explain the steps needed to complete projects and the products needed
Describe features and benefits of merchandise
Assist customers with special orders and installed sales
Acquire beginner product knowledge in adjacent departments
Be proactive in identifying customers who need help or have a problem
Proactively inform customers of situations that could impact their project
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Finding information
- Continuous learning
Specific Skills
- Customer service oriented
- Provide advice about merchandise
- Suggestive selling
Work Setting
- Hardware store
Product Experience/Knowledge
- Power tools
- Lumber and plywood
- Building materials (other than lumber)
- Flooring
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