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Special Service Associates are responsible for following through on special order and install sales from beginning to end. They ensure that Customers receive both the products they ordered and the services they requested in a timely and accurate manner. Special Service Associates will interact with Vendors, Installers, Associates in the store, trucking/shipping companies and the Customers themselves to ensure that excellent customer service is achieved. They will work at the desk answering customer questions (via telephone or in person) and resolving any issues that arise.
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
Transportation/Travel Information
- Own transportation
- Travel expenses not paid by employer
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Customer service oriented
- Process money, cheque and credit/debit card payment
- Provide advice about merchandise
- Provide cost estimates on materials
- Suggestive selling
Type Of Experience
- Salesperson/clerk
Work Setting
- Hardware store
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