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Thank you.
Front line professional for our newly renovated hotel. You will be the newest addition to our friendly, knowledable, service orientated Guest Service Agents. Opening is for full time employment on our Front Desk. You will be responsible for all the day to day operations of the front desk and guest interactions in person and via phone or email. We are looking for someone with 1-2 years front desk experience, with strong accounting, problem solving, and human relation skills.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Specific Skills
- Take, cancel and change room reservations
- Supervise other front desk staff
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
Work Setting
- Hotel
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Basic accounting
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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