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Principle responsibilities:
Train staffs to deal directly with customers and respond promptly to customer inquiries and record details of action taken after resolve complaints
Train staffs to set up new customer accounts and perform new customers verification
Monitor staffs to organize workflow to meet customer timeframes
Keep records of customer interactions and transactions
Prepare and distribute customer activity reports
Manage administration
Provide feedback on the efficiency of the customer service process
Establish customers care procedures and policies
Identify training needs and train staffs in job duties and company policies.
Requisition supplies and materials
Resolve work related problems and prepare and submit progress and other reports
Coordinate, and assign work to staffs involving general office and administrative skills.
Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
Establish work schedules and procedures and co-ordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Requisition supplies and materials
May supervise 5-10 staffs.
Experience:
Bachelors Degree in Business , Economic or international Marketing preferred
Minimum 10 years of experience working in customer services field, with at least 5 years managerial experience as supervisor or manager.
Experience in evaluate staffs performance and establish customer care policies and procedures.
Experience in providing excellent client service to clients and have strong problem solving and analytical skills
Able to multi-tasking skills and have the ability to prioritize to meet deadlines and respond well under pressure
Must have strong communication, interpersonal, analytical, and conflict resolution skills and demonstrate advance skills in computer.
Specific Skills
- Establish Work Schedule And Procedures
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