Job Order Detail

Description

DUTIES:
    Position is based out of the factory in St. Brieux, SK.
    Provide dealer/customer support on all Bourgault products, for an assigned territory - this will require periods of travel. (potentially 50+ nights away from home/year due to work requirements)  the successful applicants experience/aptitude will determine when a territory is assigned.
    Provide dealers/customers with technical assistance through phone inquiries and on-call service.
    Provide dealers/customers with on-site technical assistance.
    Provide Bourgault engineering/marketing with feedback from dealers/customers.
    Provide dealer/customer training on all Bourgault products.
    Communicating and enforcing the procedures and policies identified in the Bourgault Warranty Policy Manual to the dealer/customer.
    Provide expertise in the field repair and completion of upgrades of all Bourgault products within the Bourgault Service Crew.
    Provide support at trade shows, demonstrations, and training seminars where product knowledge and specialized skills are an asset.  This could include overseas assignments.
    Provide expertise in the development of training resources for the dealer network and customers.

SKILLS AND KNOWLEDGE:
    A team player.
    Must have a solid understanding of customer relation concepts along with a strong understanding of current agricultural practices in western Canada.
    Excellent written and oral communication skills and must be capable of public speaking.
    A post secondary degree or diploma in a mechanically oriented course or equivalent experience in the agriculture machinery industry will be considered an asset.
    Experience in a dealership, service tech or farming role.
    Mature, self-motivated and responsible.
Note: The successful candidate will be the individual that most closely matches the skills and experience required for this position.