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Parts & Service Counterperson

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Job Order #: 5442986

NOC: 1472
Employer Name:
Maxim Truck & Trailer SASKATOON
Posted Date:
03-Jun-2015
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Education:
GED 12 - General Educational Development
Experience:
3-5 Years
Apply By:
03-Jul-2015
How to Apply?:
This job is no longer taking applications

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Employer Name:
Maxim Truck & Trailer SASKATOON
Employer Address:
 
3250 IDYLWYLD DR N
SASKATOON,SK
CANADA
S7L5Y7
Contact Name:
Katherine Doerksen
Contact Email:
maximhr@maximinc.com
Employer Website:
http://www.maximinc.com/job-saskatoon-16644-parts-service-counter-person


Description

Responsibilities:
-Answers phones and directs call.
-Provides requested parts to Technicians and makes suggestions on additional parts.
-Post parts on Karmak system.
-Reviews repair orders accuracy before final billing.  
-Sell parts to customers: identifying parts needed, set prices & create invoices, billing out freight, collecting payment.
-Receives/stocks shelves in storage area & maintains internal counter area.
-Orders low stock through Karmak or ISIS systems.  
-Participates in annual parts inventories
-Processes returned goods for credit
-Receives tagged parts from Technicians, matching tags, inspecting parts, and placing in designated area.
-Removes cores from repair order and returns to main branch.

Hours: Monday to Friday, 4:00 PM to 12:00 AM.

Ideal qualifications:
-3 to 4 years in heavy-duty truck & trailer industry at parts or service counter, in order to identify parts and work independently
-Understanding of repair time length and how to process repair orders preferred
-Customer service focus & ability to build relationships
-Strong numbers orientation, attention to detail
-Organized, sets priorities, meets deadlines
-A team player, shows initiative, and a learner attitude
-Basic computer knowledge with ability to learn in-house systems
-Knowledge of Karmak business system preferred
-Able to lift 50 pounds without assistance
-Forklift license or ability to achieve an asset

Why choose Maxim?
-A competitive hourly wage
-Group benefits
-RRSP plan with company match
-Educational assistance plan
-Employee referral $$ bonuses
-Opportunities for advancement
-Strong team environment

More about us:
Contrary to popular belief, we are not a transportation company!  We provide quality transportation equipment, parts, and service to our customers.  Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 15 locations across Canada.

 

Skills and Abilities

Essential Skills
 - Reading text
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
Credentials (certificates, licences, memberships, courses, etc.)
 - Forklift license
Additional Skills
 - Perform general office duties
 - Answer telephone and relay telephone calls and messages
 - Set-up displays of retail parts and accessories
 - Clean and maintain office, supply area or warehouse
Parts Specialization
 - Heavy equipment
Specific Skills
 - Advise on use and appropriateness of goods or parts
 - Store items in warehouse, tool room or supply area
 - Issue and distribute parts and supplies for internal use
 - Sell spare and replacement parts
 - Receive, unpack and sort incoming parts, supplies and materials
 - Identify, label and catalogue items received
 - Ship, deliver or pick up parts, products or equipment
 - Dispatch deliveries
 - Prepare and track work orders
 - Handle cash transactions
 - Maintain records on inventory control system
 - Answer customer inquiries
 - Process incoming requisitions
 - Prepare requisition orders to replenish parts and supplies
Business Equipment and Computer Applications
 - Windows
 - Word processing software
 - Spreadsheet software
 - General office equipment
 - Inventory control software

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