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Customer Service Representative
Dispatching
Answering Telephones
Clerical
General Office duties
Essential Skills
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Access and process information
- Receive application forms
- Receive credit and employment applications
- Arrange for billing for services
- Answer inquiries and provide information to customers
- Perform general office duties
Work Setting
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Security and Safety
- Bondable
- Basic security clearance
- Criminal record check (abstract)
Own Tools/Equipment
- Safety equipment/gear
- Computer
- Printer
- Internet access
- Cellular phone
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Presentation software
- Desktop publishing software
- General office equipment
- Accounting software
- Internet browser