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Customer Service Representative
Prairie Plant Systems, a leader in plant based technologies, is seeking a self-driven individual to join the customer service team in a permanent, full-time position. As the Company continues to grow at an exponential pace, the Customer Service Representative will build and maintain relationships with customers and promote customer loyalty by providing prompt and accurate service. The ideal candidate must have the ability to be fluent in both official languages and work in a team environment.
Primary Responsibilities
- To provide courteous service to our customers by providing prompt and accurate patient and product information to promote and maintain customer relations. This includes answering phones, resolving information requests and fast/accurate processing of orders.
- Communicate and coordinate with other departments to resolve any inquiries and follow-up with customers.
- Type correspondence and complete requested administrative duties.
- General administration and clerical tasks including faxing, mailing, filing etc.
- Ensure electronic filings and record keeping matches the hard copy system on a regular basis.
Qualifications
- Business administration or office assistant certificate with 1-2 years related experience in a business environment.
- Ability to speak fluently in both official languages
- Experience working in a call center will be considered an asset
- Ability to multi-task
- Basic computer skills-excel data entry
The company intends to fully train the right people to fill these positions and is seeking individuals who possess a strong desire to learn and want be a part of a dynamic growing organization. Salary will be based on skill levels and education. PPS offers a comprehensive benefits package.Incumbents will be required to pass a Government of Canada Security check, a criminal record check, a pre-employment drug test, and must hold Canadian Citizenship or Landed Immigrant Status
Specific Skills
- Access and process information
- Receive application forms
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
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