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What We Offer
Comprehensive medical and dental benefits;
Group RRSP with company matching component;
Opportunity for growth, development and internal promotion.
The Opportunity
Our Kindersley, SK location is looking for a Dispatcher to join our team. The Dispatcher is responsible to coordinate incoming customer requests with the appropriate equipment and personnel for that equipment in a smooth and efficient manner, including establishing and maintaining good communication lines between all personnel required to provide the services of Clean Harbors.
Key Responsibilities
Take all phone calls for job requests in a professional and courteous manner;
Obtain all necessary information to send out properly equipped personnel and equipment;
Delegate job requests to qualified operator and assign laborers if required, including ensuring that all tools, fittings and hoses needed for the job are communicated to the operators;
Make sure that Daily Checklists and Truck Logs are complete and supported by invoices, and that all math is correct. Return for corrections if necessary;
Ensure all time slips are for the correct time. Return for corrections if necessary;
Turn over all completed and checked paperwork to the Office Manager on a daily basis;
Authorize maintenance on equipment, and report daily to the Operations Manager or Regional Manager;
Delegate shop work in response to Daily Checklists; Authorize overtime for shop repairs; Report daily to Operations Manager.
Key Qualifications
Previous dispatch experience strongly preferred;
1+ year of office administration/reception experience;
Excellent communication skills, handling customers, clients, drivers;
Ability to work under pressure in a fast paced environment;
Proficiency with Microsoft Office related programs.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Additional Skills
- Maintain work records and logs
- Hire and train personnel
- Ensure proper functioning of equipment
- Ensure accuracy of completed time sheets, payroll and other summaries
- Perform general office duties
- Monitor personnel workloads and locations
- Provide customer service
- Price orders
Work Setting
- Repair and maintenance services
Ability to Supervise
- 11 - 15 people
Work Location Information
- Rural area
- Remote location
Type of service experience
- Trucking
- Snow removal
- Towing
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Security and Safety
- Driver's validity licence check
- Driving record check (abstract)
Dispatcher Specific Skills
- Record mileage, fuel use, repairs and other expenses
- Receive requests for emergency assistance or service
- Process and transmit information and instructions
- Operate computer-aided communications and dispatching equipment
- Maintain operator work records
- Dispatch personnel according to schedules and work orders
- Dispatch personnel as required by emergency situations
- Advise vehicle operators of traffic and other problems
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
- Act as liaison between customers and drivers
- Keep track of shipments
- Follow-up on issues with work orders
- Knowledge of highway trucking and associated rules and regulations
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic Mail
- Electronic scheduler
- Database software
- Mapping and data visualization software (GIS)
- Mac OS
- General office equipment
- Internet browser
- Dispatch management service software
- Monitoring and tracking software
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