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Technical Support Managed Services

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Job Order #: 5441674

NOC: 6221
Employer Name:
Fact Computers (1998)
Wage/Salary Info:
Negotiable
Posted Date:
27-May-2015
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Completed at least some post-secondary
Experience:
3-5 Years
Apply By:
30-Jun-2015
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Fact Computers (1998)
Contact Name:
Eric Bernath
Contact Email:
careers@factcomputers.ca


Description

We are a Regina based company providing IT infrastructure and managed services to businesses across Saskatchewan and we love technology. Since our humble beginnings in 1989, FACT has added an office in Saskatoon and continues to grow. We are looking for a talented, self-motivated team player with excellent communication skills, attention to detail, and strong technical ability to join our team.

The ideal candidate will have a combination of these qualities:

    Technical competence
    Strong work ethic
    Dedication to customer service and satisfaction
    Intellectually curious
    Passionate about technology
    Enjoys providing the highest level of customer service
    Efficient troubleshooting skills
    Wants to learn, test, and deploy new technology
    Wants to work in an IT environment that stays current
    Always sees a job through to the end
    Ability to learn quickly and adapt as problems arise

Duties required would include NOC help desk remote support, onsite support at client sites, project tasks such as deploying new equipment, email migrations, or on-boarding new customers.
This is a position requiring broad knowledge of most industry standard I.T. systems for small/medium businesses, as well as experience deploying and supporting networks, hardware, software, and cloud technologies such as Apple, Microsoft, Active Directory, Exchange, MSSQL, Azure, O365, AWS, VMware, Hyper-V, IIS, RDS, Dell, HP, IBM, Cisco, WAN & LAN routing, WiFi, NAT, SMTP, VoIP, RAID Storage levels, etc.

 

Skills and Abilities

Ability to Supervise
 - Staff in various areas of responsibility
Security and Safety
 - Bondable

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