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Inside Sales Representative

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Job Order #: 5440578

NOC: 6221
Employer Name:
Canwel Building Materials Ltd.
Posted Date:
22-May-2015
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
Technical/Applied Science Certificate
Experience:
1-2 Years
Apply By:
17-Jun-2015
How to Apply?:
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Employer Name:
Canwel Building Materials Ltd.
Contact Email:
careers@canwel.com


Description

CanWel Building Materials Division is a leading Canadian wholesale distributor of building materials and home renovation products.


SUMMARY
The ISR plays a key role in creating the first impression for excellent customer service and laying the ground work for a successful order by ensuring order accuracy, verifying order details with the customer, and relaying vital information to behind the scenes team members.

The ISR takes on a generalist function and is comfortable selling lumber, siding, decking, and engineered wood products.

RESPONSIBILITIES
Support customer relationships with an established dealer network by using outstanding service skills and proactive sales techniques.
Accurate and timely entry of orders into a computerized system
Receive inbound phone calls for enquiries and orders.
Place outbound phones calls for truck runs and customer order follow-ups.
Prompt and accurate entry of credits and returns.
Work with Account Managers to deliver and maintain programs and services.
Work with design team to relay information from customers and coordinate communication.

KNOWLEDGE, SKILLS, AND ABILITIES

Sales
Excellent customer service skills on the phone
Demonstrated ability to anticipate customer needs
Comfortable with calling existing customers

Technical
Able to quickly learn technical information specific to the building industry
Working knowledge of wood frame residential construction is an asset.

Other
Very comfortable with Excel, Word, Outlook; good keyboarding and computer skills
Aptitude for numerical calculations
Excellent English communication skills

EDUCATION
High school graduation is required.
Formal sales training is desirable.

COMPENSATION AND BENEFITS
Base salary and incentive plan (no commissioned sales)
Group pension plan
Health benefits

Work Location:  11 Capital Circle, Corman Park, SK  S7R 0H4

 

Skills and Abilities

Essential Skills
 - Reading text
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Type of Sales Account
 - Regional accounts
 - Key accounts
 - Local accounts
Transportation/Travel Information
 - Own transportation
 - Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
 - Certified Sales Professional (CPS)
 - Canadian Professional Sales Association membership
Type Of Sales
 - Construction
Specific Skills
 - Utilize sales/marketing software packages
 - Resolve product and service related problems
 - Consult with clients after sale to provide ongoing support
 - Promote sales to existing clients
 - Assess client's needs and resources and recommend the appropriate goods or services
Work Location Information
 - On-site customer service
 - Urban area
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Tight deadlines
 - Manual dexterity
 - Attention to detail
 - Combination of sitting, standing, walking
Products/Services
 - Construction materials and equipment
Customers/clients
 - Consumers
 - Commercial establishments

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