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MasterBUILT Hotels, an award winning hotel chain, known for not only meeting but also exceeding guest expectations, invites you to apply to become our next Front Desk Agent at our Microtel in Weyburn.
The Front Desk Agent will ensure the quality, conditions and level of facilities and services of the brand are consistently maintained. He/she must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue.
Day to day responsibilities include:
Perform check-ins and checkouts
Ensure each guest has received exceptional services and facilities
Handle all guest requests in an expedient and professional manner
Positively respond to guest queries/complaints and requests, providing solutions and ensuring follow-up
Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
Operate the front desk equipment such as the reservation system, Hotel switchboard, calculator, safes and key card vending machines
Send faxes, photocopies, etc. as required by the guest
Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, taking messages and data entry
Maintain cleanliness of workspace
Liaise with the Housekeeping and Maintenance departments regarding the availability of rooms to ensure the smooth running of the hotel and the satisfaction of guests
Ensure full completion of all duties, providing a smooth transition between shifts
Must be able to work all shifts including overnight
Whats in it for you?
An opportunity to put your creativity to work
A rewarding culture to maintain and add value to
A supportive manager who walks the talk and a management team that is strategic and forward thinking
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Secure guests' valuables
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Credit check
Business Equipment and Computer Applications
- Word processing software
- Multi-line switchboard
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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