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WAJAX EQUIPMENT
PRIMARY JOB RESPONSIBILITIES:
Customer Service
Process parts orders for internal and external customers, including entering, ordering and expediting purchase orders.
Process branch orders.
Receive special parts requests.
Research parts, including searching parts manuals.
Source parts.
Specify suitable alternate recommendations.
Contact customers to confirm orders and request additional information as required.
Handle customer inquiries and issues.
Process customer returns.
Provide product support.
Conduct parts sales and follow up calls.
Visit customer sites to monitor consignment inventories if required.
Vendor
Establish and maintain effective working relationships with vendors.
Source other vendors as required.
Expedite vendor order and shipments.
Maintain vendor list up-to-date.
Pricing
Prepare estimates including those for shop and road services.
Assist with developing and communicating quotes either internally or to customers.
Obtain freight quotes.
Discuss special pricing requests with Management.
Inventory
Monitor backorders.
Coordinate with Inventory to place parts orders.
Shipping and Receiving
Conduct shipping and receiving duties as required.
Package orders.
Conduct branch transfers.
Track shipments.
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Perform general office duties
- Answer telephone and relay telephone calls and messages
- Conduct sales calls
- Clean and maintain office, supply area or warehouse
Specific Skills
- Advise on use and appropriateness of goods or parts
- Prepare requisition orders to replenish parts and supplies
- Answer customer inquiries
- Receive, unpack and sort incoming parts, supplies and materials
- Ship, deliver or pick up parts, products or equipment
Business Equipment and Computer Applications
- Windows
- Electronic Mail
- Electronic scheduler
- General office equipment
- Inventory control software
- Internet browser
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