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Prairie Plant Systems, is seeking an individual to join our customer service team. This is an exciting new opportunity to work in a unique customer support capacity in the health care industry. PPS is seeking self-driven individuals to join the customer service team in a permanent, full-time position.
Primary Responsibilities
To provide courteous service to our patients by providing prompt and accurate patient and product information to promote and maintain patient relations. This includes answering phones, resolving information requests and fast/accurate processing of orders.
Communicate and coordinate with other departments to resolve any inquiries and follow-up with patients.
Type correspondence and complete requested administrative duties.
General administration and clerical tasks including faxing, mailing, filing etc.
Ensure electronic filings and record keeping matches the hard copy system on a regular basis.
Qualifications
Business administration or office assistant certificate with 1-2 years related experience in a business environment.
Ability to speak fluently in both official languages will be considered an asset
Experience working in a customer support role will be considered an asset
Ability to multi-task and work in a team environment
Basic computer skills-excel data entry etc.
The company intends to fully train the right people to fill these positions and is seeking individuals who possess a strong desire to learn and want be a part of a dynamic growing organization.
Salary will be based on skill levels and education. PPS offers a comprehensive benefits package.
Incumbents will be required to pass a Government of Canada Security check, a criminal record check, a pre-employment drug test, and must hold Canadian Citizenship or Landed Immigrant Status.
Specific Skills
- Access and process information
- Receive application forms
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
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