Job Order Detail

Description

Crestline is seeking a Customer Service Field Technician to join the team.
  
Responsibilities:  
Customer Service and Follow Up
Interact with customers, associates and dealers in a friendly and professional manner to cultivate and maintain excellent long-term customer relationships
Travel throughout Eastern Canada and other locations if necessary to assist with customer service issues, diagnosing issues, and coordinating and/or repairing issues
Handle service, warranty and parts calls, and if needed provide coverage for other customer service representatives
Prepare service and parts quotes and follow up with customers in a timely manner.
Administration
Process sales and warranty calls in SAP
Approve, enter and file repair invoices within authorization limits
Initiate reports on customer problems and issues

Technical Skills/Competencies (technical knowledge, education and experience):
Grade 12
A minimum of 3-5 years experience in customer service and parts sales
Experience in processing sales orders and warranty claims an asset
Ability to read and comprehend blueprints, system schematics, parts, and maintenance manuals
Ability to provide clear and concise information to ensure the customer understands
Bilingual - English and French (verbal and written) an asset but not required

Personality Traits/Core Skills:
Ability to multi-task
Self motivated to a fast paced working environment
Must enjoy interacting with customers and suppliers
Strong negotiating skills
Above average problem solving and resolution skills
Excellent organizational skills

Learn more about us at www.crestlinecoach.com and apply online.