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Provide exceptional Customer Service accurately & efficiently in person, over the phone, email, etc.
Utilize company tools & software to prioritize customers current needs and to develop detailed quotes, process orders, and returns as required.
Complete Daily Operational & Administrative Tasks related to the Inside Sales Position:
o PO Receiving
o Shipping Feedback
o Batch Credit Card Reports
o Daily Reporting
o Updating Sales Database
Co-ordinate with warehouse associates to ensure proper execution of customer requirements.
Provide additional help to warehouse associates as needed.
Forward new & potential sales leads to the Outside Sales Representatives.
Follow-up on all active quotes.
Attend weekly follow-up meeting.
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use