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Provide exceptional Customer Service accurately & efficiently in person, over the phone, email, etc.
Utilize company tools & software to prioritize customers current needs and to develop detailed quotes, process orders, and returns as required.
Complete Daily Operational & Administrative Tasks related to the Inside Sales Position:
o PO Receiving
o Shipping Feedback
o Batch Credit Card Reports
o Daily Reporting
o Updating Sales Database
Co-ordinate with warehouse associates to ensure proper execution of customer requirements.
Provide additional help to warehouse associates as needed.
Forward new & potential sales leads to the Outside Sales Representatives.
Follow-up on all active quotes.
Attend weekly follow-up meeting.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Supervise activities of other technical sales specialists
- Resolve product and service related problems
- Prepare and administer sales contracts
- Estimate costs of installing and maintaining equipment or service
- Consult with clients after sale to provide ongoing support
- Promote sales to existing clients
- Identify and solicit potential clients
- Conduct sales transactions through Internet-based electronic commerce
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
- Sitting