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The Retail Sales Manager (RSM) increases sales and profits by being responsible for the oversight of the day-to-day functions of the sales floor, and the customer and donor experience. This includes upholding company standards throughout all customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate and friendly service at the cash registers, on the retail floor and at point of donation. His/her supervision takes the form of side-by-side involvement in the work to assess, train and coach performance, as well as to set the pace of work. The RSM links his/her every action to productivity and business results. He or she is guided by the Savers vision and Core Values.
High School diploma; Post- Secondary degree/diploma preferred.
Sales floor supervisor, cashier supervisor, customer service management, or retail management experience.
Mathematical skills.
Ability to communicate well in both verbal and written forms.
Ability to observe, assess and coach the work of others.
Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
Ability to reason, make decisions, and use independent judgment in various situations.
Qualified applicants will have a track record of results in the following areas:
Assessing and assembling talented staffs and developing direct reports
Consistently exceeding the expectations of customers
Ability to set clear objectives/benchmarks, monitor progress, and provide feedback
Strong verbal and written communication skills across all levels of an organization
Creating a climate in which people want to do their best
Communicating and effectively executing company initiatives and direction