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CUSTOMER EXPERIENCE MANAGER

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Job Order #: 5434067

NOC: 0621
Employer Name:
RONA Home & Garden
Posted Date:
23-Apr-2015
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Apply By:
01-May-2015
How to Apply?:
This job is no longer taking applications

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Employer Name:
RONA Home & Garden
Contact Name:
Damien Hendry
Contact Email:
damien.hendry@rona.ca


Description

RONA is proud to be the largest Canadian distributor and retailer of hardware and home renovation products. We are looking for a Customer Experience Manager with the drive to help build RONAs future. In turn, well help you build yours!

The Customer Experience Manager is responsible for leading the day to day activities of the Front-End, Customer Service and Cash Office departments to ensure that customers are provided with the best shopping experience possible.  The Customer Experience Manager will participate in all tasks that add value to the departments through visibility, involvement and interaction with customers and employees.  

The ideal candidate for this role will posses:

Commitment to exceptional customer service by inspiring and motivating others through their personal example

Knowledge of retail operations and related front-end cash and customer service experience

Leadership capabilities.  Proven ability and commitment to managing the performance of others; able to motivate, train, and coach others to a higher level of success and accountability

High energy level that is demonstrated on the sales floor while monitoring and providing direction and leadership for others

Ability to work independently, take initiative and maintain flexibility to provide team members support where needed

Strong organizational skills; detail oriented

Flexible availability based on store needs (includes evenings and weekends)

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