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Position Description
The Front Line Worker provides safe shelter and support for women and their children leaving situations of abuse or domestic violence.
Direct Client Service
Respond to crisis calls
Do intake interviews with new clients
Provide referrals for clients
Act as advocate for clients
Give information to clients on parenting, relationships, etc.
Work with clients individually or as a group
Drive/accompany clients to appointments
Actively listen to clients and be able to reflect back to them without judging
Maintain confidentiality
Assist walk-in clients by providing counselling, referral, and support
Hold meetings with clients
Liaise with other staff for continuity of services
Assist with client problem solving
Assist clients with meal preparation and offer ideas on good nutrition
Assist with securing suitable childcare as required
Provide clients with pertinent information regarding legal, parenting, housing issues
Lead group discussions and provide group information sharing
Develop and implement case plans
Qualifications
Post-secondary education in the human services field and/or relevant work experience
*Basic computer skills and an ability to learn new programs
An understanding of the cycle of violence and sensitivity to the needs of those exposed to violence
An understanding of the effects of trauma on behaviours and on childrens development
Ability to communicate and work effectively with clients and co-workers in a non-judgmental and supportive manner
Ability to work with clients from diverse cultural backgrounds, socio-economic levels and levels of education
Ability to maintain confidentiality
Ability to maintain professional boundaries
Ability to provide a current criminal record check, including the vulnerable sector
Possess a valid drivers license and clean drivers abstract
**Candidate must be willing to work overnight shifts
Essential Skills
- Working with others
- Decision making
- Computer use
Additional Skills
- Administrative and office activities
Work Setting
- Women's shelter
Security and Safety
- Criminal record check (abstract)
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