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This is a position with potential for future advancement in a dynamic, growing company. The ideal candidate is a well-organized, multi-tasker with great social skills. Mechanical knowledge and computer skills are an asset. You must have excellent listening skills and be able to communicate accurately the information received from customers to the service technicians. This is critical to ensure that the right repairs are done the first time. You must be able to be efficient, while still being friendly and helpful. This position is responsible for making customer appointments, coordinating the smooth flow of those appointments by working closely with staff in parts, service and the detail bay, keeping customers informed about the service being done on their vehicle and explaining the work completed when the customer comes in to pick up their vehicle. You will be provided with ongoing support and training. Past work experience in a dealership is an asset, but is not required. Wage will be based on experience.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Specific Skills
- Access and process information
- Receive payments
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Answer inquiries and provide information to customers
- Receive and log complaints
Work Location Information
- Rural community
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Standing for extended periods
- Walking
Security and Safety
- Bondable
- Criminal record check (abstract)
- Driving record check (abstract)
- Credit check
Business Equipment and Computer Applications
- Electronic mail
- Electronic scheduler
- Database software
Work Site Environment
- Noisy