Job Order Detail

Description

The Manager, Field Operations is responsible to lead and manage all field operations including coordination, dispatching, service and installation and invoicing.
Responsible to lead, develop and manage the Field Operations resources
Identify, monitor and manage customer service standards, including timeliness and professionalism
Recommend and implement necessary action to improve revenue generation and profitability within the department
Ensure effective dispatching of technicians, timely completion of work orders and accuracy and timeliness of billing process
Drive direct labour utilization, margin and customer satisfaction metrics within the department
Ensure workmanship adheres to CDS quality standards, and identify and implement improvements to standards as appropriate
Maintain positive customer relationships, for CDS, in collaboration with the local Branch Manager and sales team

Applicants shall meet the following requirements:

8+ years of progressive experience, with a minimum of 2 years in a service and/or operations management capacity, preferably in a construction environment
Post secondary education in business management, commerce, or related field is preferred
Excellent communication and negotiation skills with persuasive ability
Valid drivers license and ability to travel

Our employees enjoy a great work environment with competitive pay, excellent benefits and bonus based on target.  We provide comprehensive on the job training as part of our onboarding program. Applications will be accepted until the position has been filled.