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Interested in a new position? Interested in learning and working in a fast paced work, customer friendly work environment? Maple Farm Equipment in Mooosomin is looking for a Service Writer? What is a Service Writer?!! See below for more details!
Purpose:
This individual maintains accurate and on-time reports and records relative to the service departments operation within the dealership through; opening work orders, processing warranty a claims This individual also maintains Service Department records, updating customer profiles, prepares reports.
Job Tasks:
Answers calls and walk ins for Service Department.
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until it is closed, invoiced and collected.
Maintains the service library with information that is current.
Opens work orders as directed by the Service Manager/Shop Foreman and maintain control until closed, invoiced and collected.
Directs Technicians and assigns tasks under the direct supervision of the Service Manager.
Prepares Service Technician efficiency reports.
Fields internal and external customer inquiries to the Service Department.
Interacts with customers on a professional and customer service basis.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Area Of Specialization
- Invoices
- Correspondence
- Reports
Keyboarding (Words Per Minute)
- 41 - 60 wpm
Business Equipment and Computer Applications
- MS Word
- Excel
- Electronic scheduler
- Internet browser
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