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Location - Regina, SK
Application Deadline - ASAP
Terms of Contract - Full Time & Part Time
Rate of Pay - Starting at $10.20/HR plus Health/Vision/Dental Benefits
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GROW YOUR CAREER IN OUR CONTACT CENTERS OF EXCELLENCE!
24-7 Intouch Contact Centers is one of the industry's fastest growing companies and we are expanding our team! We are currently accepting applications for Inbound Customer Service Representatives to work with our new retail services client.
WE OFFER:
- Flexible schedules
- Industry leading benefits
- Excellent advancement opportunities
- Friendly work environment
RESPONSIBILITIES:
- Receive and respond to inbound calls gather and verify required information
- Actively listen to the customer, taking their request for product or services.
- Develop/present customer service solutions and/or suggest additional items, cross sell, up sell
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new products and services
QUALIFICATIONS:
- High school diploma or equivalent required
- Must have at least six months customer service experience and sales experience
- Past retail or direct sales experience will be considered an asset
- Excellent written communication skills - using proper grammar with smooth flow
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to type 35 wpm minimum with accuracy
- Must successfully pass a background check if required.
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Please note, only applicants selected for an interview will be contacted.
Essential Skills
- Reading text
- Working with others
- Finding information
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Access and process information
- Investigate complaints
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
Work Setting
- Business services
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Business Equipment and Computer Applications
- Windows
- Word processing software
- Electronic mail
- General office equipment
- Internet browser
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