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ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Manages customer account relationships to provide a differentiated customer experience.
2. Proactively assesses, clarifies, validates and communicates customer account needs on an ongoing basis.
3. Provides value to customer accounts by developing solutions that save time, reduce risk and increase profits.
4. Develops a contact plan that meet the individual needs of your customer accounts.
5. Meets sales volume and sales objectives on assigned key customer accounts.
6. Influences customer account trade cycles and current and future needs.
7. Assist in updating relevant customer account information such as equipment and operational information in the customer relationship management system
8. Engages with dealership personnel (Parts, Service, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met.
9. Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.
10. Maintains current product knowledge of all equipment, parts, and services available to customer accounts.
11. Maintains current knowledge of financing options to assist customer accounts.
12. Maintains and communicates current knowledge of customer account operational requirements or business goals.
13. Monitors and timely communicates any competitive activity to management.
14. Coordinates new equipment field demonstrations.
15. Coordinates dealer enterprise team, to manage and deliver the highest levels of value to key customer accounts.
16. Attends applicable sales training events/seminars.
17. Maintains assigned company vehicles and equipment.
The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Type of Sales Account
- National accounts
- Key accounts
- Local accounts
Transportation/Travel Information
- Own transportation
- Own vehicle
- Vehicle supplied by employer
- Willing to travel
- Willing to travel regularly
- Willing to travel cross-border
- Willing to travel overnight
- Valid driver's licence
- Travel expenses paid by employer
Credentials (certificates, licences, memberships, courses, etc.)
- Certified Sales Professional (CPS)
Type Of Sales
- Manufacturing
- Agriculture
Specific Skills
- Utilize sales/marketing software packages
- Resolve product and service related problems
- Prepare and administer sales contracts
- Estimate costs of installing and maintaining equipment or service
- Consult with clients after sale to provide ongoing support
- Promote sales to existing clients
- Assess client's needs and resources and recommend the appropriate goods or services
- Develop reports and proposals to illustrate benefits from use of good or service
- Deliver sales presentations
- Conduct sales transactions through Internet-based electronic commerce
- Provide input into product design where goods or services must be tailored to suit client's needs
- Train customers' staff in the operation and maintenance of equipment
- Read and understand blueprints
- Troubleshoot technical problems related to equipment
Work Location Information
- On-site customer service
- Work from home
- Rural community
- Remote location
- Various locations
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Security and Safety
- Bondable
- Driver's validity licence check
Own Tools/Equipment
- Cellular phone
Products/Services
- Industrial machinery and equipment
- Agricultural crops
- Agricultural equipment
- Manufacturing and industrial products
Customers/clients
- Industry
- Commercial establishments
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