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Automotive Finance Corporation is seeking their next Dealer Service Specialist for their branch location in Saskatoon, SK.
This position plays an integral part in the overall operations of the branch. This role is responsible for delivering financial services to automotive dealers and/or auctions through frequent and direct contact completing a variety of administrative and customer service tasks aimed at increasing revenue and minimizing losses.
Daily, this position performs the following:
1. Work closely with automotive dealers on new contracts as well as terminating contracts at the direction of the branch manager
2. Develop a thorough understanding of AFC policies, processes and procedures relative to loan processing (floorplanning) and securing the loans
3. Daily completion of prospective borrower and current borrower relationship management tasks
4. Communicate potential loss situations to Branch Manager as soon as identified. Assist in efforts to take possession of vehicles or other property used to secure loans and acts as AFCs agent/representative in legal matters, as required
5. Use spreadsheet and other automated or manual processes to prepare required documentation and reports
6. Use automated or manual processes to monitor dealer transactions. Collect payments from delinquent dealers, account for property used to secure loans, and to document business activities (to include those related to over credit line, late payments, returned checks, note repayments, and out of trust situations).
7. Assist in sales and growth of the branchs portfolio (i.e. be able to field incoming sales inquiries, be able to up sell current customers), assist in marketing mailers and sales campaign of the branch.
8. Understand the applicable laws and codes for their assigned geographic area and operates in compliance with them.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Computer use
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
- Travel expenses paid by employer
Specific Skills
- Store, update and retrieve financial data
- Provide information to clients
- Promote financial products and services
- Process banking transactions
- Prepare customer statements
- Perform clerical duties such as sort and file deposit slips
- Open and close personal and commercial accounts
- Conduct business with centralized cashier
- Balance daily transactions
- Perform data entry
Work Setting
- Public sector
- Financial services
- Banking
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Repetitive tasks
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Office equipment and supplies
- Computer
- Printer
- Internet access
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Internet browser
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