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Basic Purpose:
Reporting to the Guest Services Manager, the Bell Person is to exceed the expectations of our customers by
ensuring a high quality of service is offered to guests upon their arrival
Major Responsibilities and Duties (to fulfill major purpose):
1.Greets & escorts guests upon arrival and during check-out process.
2. Offer assistance to handle luggage or locate luggage cart.
3.Offer Valet parking.
4. Offer assistance & direction to guests throughout their stay.
5.Maintain organization & cleanliness of lobby & foyer.
6.Replenish supplies as required.
7.Other duties as assigned.
Skills, Knowledge and Abilities Required:
Strong multi-tasking abilities along with excellent communication and customer skills.
Work effectively as a team member.
Ability to work well under pressure and in changing situations.
Able to maintain high standards of productivity and efficiency.
Ability to lead in a creative and fun environment.
Working Conditions:
Indoor & outdoor working conditions.
Standing, moving, bending.
Ability to lift up to 50 pounds.
Days, evenings, weekends and holiday hours as required.
Experience, Training and Education (demonstrating requirements):
Minimum of six (6) months experience in a customer service role.
Valid drivers license.
Essential Skills
- Oral communication
- Problem solving
- Decision making
- Job task planning and organizing
- Computer use
Work Setting
- Hotel
Guest Services Attendant (Bellhop) Specific Skills
- Receive and deliver items and messages for guests
- Provide, arrange for, or refer guests to valet parking services
- Provide information regarding features of rooms, service of hotel and points of interest
- Maintain luggage storage area
- Handle guests' complaints
- Handle luggage for hotel guests
- Escort incoming guests to their rooms
- Attend to baggage problems
- Attend to group arrivals and departures
- Assist guests with special needs