Job Order Detail

Description

As a role model, the Laura Canada Customer Experience Manager possesses a contagious passion for fashion and customer service. Motivates, coaches and develops a winning team of Sales Associates that provides a unique and memorable shopping experience to every customer. Has strong fashion and floor awareness and is knowledgeable about our product. Contributes to achieve all key financial objectives as established by Laura Canada. Fosters a vibrant, fun, energetic and enjoyable store environment. Acts as a back-up to the Store Manager.

Critical Functions
1. Coaching and Development
2. Customer Service
3. Store Performance
- Contributes to achieve all key financial objectives established by Laura Canada.
4. People Management

Requirements
- Contagious passion for fashion and customer service
- A minimum of 2 years experience in a leadership role and passion for coaching and developing others
- Proficient in delegation and follow-ups
- Ability to create a positive work environment where team members are motivated to learn and grow
- Excellent communication and interpersonal skills
- Excellent problem solving skills
- Demonstrates initiative on an on-going basis.
- Embraces Company initiatives and acts as a change agent to ensure directives are met.
- Open to feedback and implements change in a timely manner