Job Order Detail

Description

Holiday Inn Express & Suites Swift Current is looking for Guest Service Manager.

This is an excellent opportunity for an enthusiastic, experienced, positive and flexible Guest Services Manager to be part of our team.

Duties & Responsibilities:

Carry out Duty Management shifts, ensuring the smooth operation of the business
Hire, train, manage & motivate staff, complying with employment law and company policies/procedures
Maintain up-to-date knowledge of the hotel rates and revenue strategies and take an active interest in the sales function of the hotel
Actively seek to maximise occupancy
Manage and drive quality of hotel and service
Ensure customer care and guest satisfaction at all times
Liasing with suppliers, complete orders for hotel and manage house stock levels
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development
Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained
Check guests in and out, including preparation of guest bills and authorising payments
Responsible for cash handling including float and cheque payments
Dealing efficiently with day to day billing and guest service queries
Be flexible at all times in order to cover the unexpected needs of the Hotel
Responsible for looking after Hotel property at all times
Ensure safety and breakfast hygiene standards are met
To attend all relevant training as and when required

The Ideal Candidate:

IHG previous experience preferred
Previous experience in a similar role
Excellent attention to detail
Computer literate
A good working knowledge of Opera System
Will be a goal orientated team player


Apply online: agm@hiesc.com or drop resume at 1301 North Service Rd. E. Applicant must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.