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Primary responsibility for managing selling floor and operational activities to maintain an environment that supports and strengthens our Staples brand. The team lead is responsible for coaching and mentoring our sales associates on building rapport, comfortably connecting and presenting solutions to identify and take action on selling opportunities throughout the store while creating a customer centric environment.. This individual must ensure high customer engagement while demonstrating the ability to multi task and assign operational needs appropriately based on customer traffic.
please visit our careers website for more information :
http://www.careers.staples.ca/
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Hire and train or arrange for training of staff
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 5 - 10 people
Work Conditions and Physical Capabilities
- Fast-paced environment
- Tight deadlines
- Combination of sitting, standing, walking
- Walking
Work Site Environment
- Noisy
- Dusty
- Non-smoking
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