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Overall responsibility
Take orders from customers and assign them to available units/carriers. Communicate load information to units/carriers.
Key areas of responsibility
Receive orders from customers
o Enter order into Axon
o Establish load/unload times and places/directions
o Price the load
o Organize any additional services as required (ie: trailer wash, border vet, feed, scale, health papers, etc.)
o Assign a unit or carrier to load
o Change order status
Phone customers to procure loads
Dispatch the assigned units
o Go into Axon and dispatch units that are in the preplanned orders (load information may be given verbally or with an order confirmation)
o Enter truck routing
Keep track of dispatched units progress (ie: daily call-ins, check Qualcomm)
Collect drivers daily hours of service, ensure drivers are not dispatched if they will be over hours
Take drivers requests for booking time off
After hours on call rotation with company cell phone, summary must be given to cross shift
Planning and scheduling maintenance/repairs on fleet equipment, deal with on road repairs
Process border paperwork
Obtain permits as required
Consults with
Logistics Manager
Dispatch team
Driver services
Accounting
Qualifications
Good organizational skills
Strong communication skills
Good memory
Experience in logistics, knowledgeable in how to route trucks (PC Miler)
Computer knowledge a necessity
Ability to complete tasks promptly
Problem solving skills
Team player
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Additional Skills
- Ensure proper functioning of equipment
- Perform general office duties
- Monitor personnel workloads and locations
- Provide customer service
- Price orders
Work Setting
- Transportation
Ability to Supervise
- More than 20 people
Work Location Information
- Urban area
Type of service experience
- Trucking
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Security and Safety
- Criminal record check (abstract)
Dispatcher Specific Skills
- Record mileage, fuel use, repairs and other expenses
- Process and transmit information and instructions
- Operate computer-aided communications and dispatching equipment
- Dispatch personnel according to schedules and work orders
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
- Act as liaison between customers and drivers
- Keep track of shipments
- Follow-up on issues with work orders
- Knowledge of cross border dispatching regulations and practices
- Knowledge of highway trucking and associated rules and regulations
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Electronic Mail
- Database software
- General office equipment
- Internet browser
- Dispatch management service software
- Monitoring and tracking software
Work Site Environment
- Non-smoking
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