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Customer Service Representative

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Job Order #: 5421942

NOC: 0122
Employer Name:
CIBC
Posted Date:
24-Feb-2015
Location:
LA RONGE
 
# of Positions:
1
Employment Terms:
Casual
Length of Employment:
Temporary - no guaranteed hours
Experience:
3-5 Years
Apply By:
27-Mar-2015
How to Apply?:
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Employer Name:
CIBC
Contact Name:
Contact Email:
azra.jiwa@cibc.com
Employer Website:
www.cibc.com/careers


Description

At CIBC, the Branch Manager role is a critical leadership role thats very rewarding. You will work in a fast paced environment where you lead, motivate and reward your team. You will make a difference in your employee & clients lives every day by helping them achieve their goals.
You will have the opportunity to grow the business for an existing branch in an established community. Sales and service management, coaching and leadership are the key focus of your day. You will deliver an excellent client experience and improve overall client experience by delivering a comprehensive client offering focused on excellent service and having the most appropriate advisor meet the needs of the client. While focused on sales growth, you will also manage risk through compliance to policies and procedures. You will develop and lead a high performing team that will enjoy an excellent employee experience. Through your leadership, you will help clients and employees achieve what matters to them.
Job Requirements
Lead and coach a highly successful sales and service team focused on business growth, deepening client relationships and consolidating business
Lead sales and service management programs to achieve branch business goals
Enhance CIBCs presence in the local market to acquire new clients
Deliver an excellent client experience, improve client satisfaction & resolve complaints
Create a positive employee experience where employees are recognized, capability is developed and career planning is a key to success
Partner with colleagues and specialists to maximize opportunity to acquire new business
Protect CIBC, client and shareholder interest by minimizing CIBCs exposure to risk
Manage premises and day to day operations of the branch
Must have completed the required courses, IFIC or CSC (Canadian Investment Funds Course/Canadian Securities Course) and BME (Branch Manager Examination) prior to the start date.
Location: La Ronge, SK

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