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Position Description - Receptionist
Southwest Podiatry
Summary
Under the direction of the Podiatrist, the Receptionist is responsible for providing support in administrative and reception duties, to ensure the efficient running of the Podiatry clinic in Swift Current as well as the three satellite clinics. The Receptionist will follow all procedures and policies of the position while maintaining a professional and polite manner. Confidentiality is understood and maintained. Computer, telephone and money handling skills are needed.
Position Duties
Providing reception duties for the office, scheduling appointments, comfort in using computers, producing invoices, taking payments, handling cash and point of sale transactions.
Making and receiving telephone calls from clients and professionals with enquiries and seeking appointments.
Balancing daily payments and making deposits to bank.
Maintaining patient files within the Cliniko computer program, this may involve scanning and linking documents as well as completing forms within the program and printing documents as required.
Entering of medical and personal data into the Cliniko computer system.
Handling orthoses in and out of the office and processing courier pick ups.
Tracking and highlighting shortages of office supplies.
Knowledge , Skills and Abilities
Some reception, public service and healthcare environment experience preferred.
Some basic medical understanding.
Pleasant and helpful attitude with an ability to communicate with disabled and elderly clients
Detail oriented with excellent listening and verbal communication skills.
Capable of physically assisting clients if needed
Computer experience, with an ability to learn quickly
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Health services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Electronic scheduler
- Database software
- Internet browser
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