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Customer Service Desk Associate

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Job Order #: 5415866

NOC: 6611
Employer Name:
Sears Canada Inc.
Posted Date:
09-Apr-2015
Location:
MOOSE JAW
 
# of Positions:
4
Employment Terms:
Part Time
Education:
Grade 11
Experience:
0-6 Months
Apply By:
17-Apr-2015
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Sears Canada Inc.
Contact Name:
Joyce
Contact Phone:
306-692-7851-410
Contact Fax:
306-692-6699
Contact Email:
jkemp4@sears.ca


Description

This position is primarily responsible for processing a variety of transactions and maintaining the customer service desk area and assigned sales floor.

* Accurately processing transactions (e.g., sales, payments, credits, refunds, voided transactions, etc.) and operating Point of Sale and related equipment;
* Providing excellent customer service with all customer interactions;
* Reporting any repeated customer service issues/concerns to the Customer Service Desk Leader or Sales Team Leader;
* Maintaining the customer service desk area and assigned sales floor in accordance with "Close New Everyday" standards; and
* Actively promotes Sears Loyalty Programs and provides add-on/suggestion selling.


Success in this role calls for excellent customer service and problem-solving skills. The ideal job candidate will have some experience in a Sales /Customer Service role. Other qualifications for this job include:

* Excellent communication skills
* Excellent customer service skills
* Being proactive in approaching customers



This entry-level position provides an excellent opportunity to broaden your customer service skills in a role that contributes to making Sears a great place to shop - and can lead to positions of increased responsibility.


Please be advised that only those associates who are selected for interviews will be contacted.

 

Skills and Abilities

Essential Skills
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Computer use
 - Continuous learning
 - Significant use of memory
Specific Skills
 - Operate cash register
 - Customer service oriented
 - Suggestive selling
 - Process money, cheques and credit/debit card payments
 - Scan items
 - Receive payment for goods or services
 - Greet customers
 - Enter prices of items on cash register
 - Wrap or place merchandise in bags
Work Setting
 - Retail establishment
Work Conditions and Physical Capabilities
 - Attention to detail
 - Standing for extended periods
Business Equipment
 - Price scanner
 - Computer terminal
 - Cash register
 - Interac machine

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