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- answer telephone, screen and direct calls
- take and relay messages
- provide information to callers
- greet persons entering organization
- deal with queries from the public and customers
- prepare correspondence and documents
- receive and sort mail
- schedule appointments
- provide general administrative and clerical support
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Transportation/Travel Information
- Own transportation
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Typing (Words Per Minute)
- 0 - 40 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
Security and Safety
- Bondable
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- General office equipment
- Accounting software
- Internet browser
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