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Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone, email and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.
Work as a team with your co-workers & other hotel departments
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Resort
- Hotel
- Hospitality industry
Work Location Information
- Staff accommodation available
- Staff accommodation provided
- Remote location
- Willing to relocate
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
- Basic bookkeeping
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Multi-line switchboard
- Computerized bookkeeping systems
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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