Job Order Detail

Description

Title: Assistant Manager
Reports To: General Manager

Summary
The Assistant Manager is responsible for the daily operations of MainStay Suites Saskatoon and reports to General Manager. He or she is responsible for the oversight and management of hotel front desk clerks and for ensuring the highest quality assurance standards are met for all hotel operations. The Assistant Manager will present a professional image while creating a consistently welcoming hotel atmosphere when greeting and registering guests. He or she will provide outstanding customer service and possess an upbeat personality when registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties. The Assistant Manager will be responsible for training, assisting and coaching hotel staff. This individual must have excellent communication skills and the ability to coordinate multiple priorities in order to effectively deal with internal and external customers. Other duties will be assigned as necessary.

Core Competencies
    Accountability
    Adaptability
    Communication    
    Problem Solving
    Service Orientation
    Teamwork

Education & Experience:
    High School Diploma, G.E.D. or equivalent.
    Completion of a two-year apprenticeship program, or a college program in Business or Hotel management preferred.
    3-5 years of Hotel experience in a Supervisory Role.


Work Conditions:
    Some travel may be required.
    Ability to attend and conduct presentations.
    Manual dexterity required to use desktop computer and peripherals.
    Overtime as required.