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RESPONSIBILITIES MAY INCLUDE:
Answering technical support questions related to IRD software and hardware products
Remote troubleshooting of hardware and software problems via network or modem
Initiating higher level support requests
Initiating quotations for equipment repair
Initiating site visits by field representatives if required
Following up with customers on service related concerns to ensure customer satisfaction
Occasionally, as needed, travel to IRD customer sites to assist with installation, calibration, acceptance testing or training.
Continually learn and receive training on new IRD products, systems and system components in order to provide customer support while keeping technical skills up to date.
Participate in providing training for other staff within IRD.
Provide customer feedback to other departments on improvement opportunities for products and systems
Implement minor changes to configuration and software of deployed equipment to improve operation.
Assist with expediting equipment repairs for components returned for service
Assist with field and bench testing of products and systems
Utilize IRD processes and tools to track and expedite customer service issues.
For a full job description, please go to our website www.irdinc.com.