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Technical Support Specialist

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Job Order #: 5412290

NOC: 2282
Employer Name:
International Road Dynamics Inc.
Posted Date:
07-Jan-2015
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Technical/Applied Science Diploma
Experience:
3-5 Years
Apply By:
07-Feb-2015
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
International Road Dynamics Inc.
Employer Address:
 
702 43RD ST E
SASKATOON,SK
CANADA
S7K3T9
Contact Name:
Francine Senecal-Lepage
Contact Phone:
306-653-6600
Contact Fax:
306-653-1454
Contact Email:
jobs@irdinc.com
Employer Website:
www.irdinc.com


Description

RESPONSIBILITIES MAY INCLUDE:
    Answering technical support questions related to IRD software and hardware products
    Remote troubleshooting of hardware and software problems via network or modem
    Initiating higher level support requests
    Initiating quotations for equipment repair
    Initiating site visits by field representatives if required
    Following up with customers on service related concerns to ensure customer satisfaction
    Occasionally, as needed, travel to IRD customer sites to assist with installation, calibration, acceptance testing or training.
    Continually learn and receive training on new IRD products, systems and system components in order to provide customer support while keeping technical skills up to date.
    Participate in providing training for other staff within IRD.
    Provide customer feedback to other departments on improvement opportunities for products and systems
    Implement minor changes to configuration and software of deployed equipment to improve operation.
    Assist with expediting equipment repairs for components returned for service
    Assist with field and bench testing of products and systems
    Utilize IRD processes and tools to track and expedite customer service issues.

For a full job description, please go to our website www.irdinc.com.

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